Best Flight Cases understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the current applicable law.

About Us

Best Flight Cases Limited is registered in England under company number 09508526. Registered address: 167 Turners Hill, Cheshunt, Herts, EN8 9BH, VAT number: 210391846

Cover of this Notice

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. Personal Data Definition

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. Your Rights

Under the GDPR, you have the following rights, which we will always work to uphold

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11

b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. Personal Data We Collect

We may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name

• Address

• Email address

• Telephone number

• Business name

• Job title

• Profession

• Payment information

• We may also ask to you to complete surveys that we use for search purpose, but you are not obligate to respond to them.

• Technical information such as: IP address, your log in details, time zone setting, products you vied and searched, length of visit to specific pages, product interest clicks

• Products of your shopping preferences and your purchase history

• Details obtain from when you contacted Best Flight Cases be either email, telephone or post.

6. Use of Your Personal Data

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will may be used for one of the following purposes:

• Providing and managing your account.

• Supplying our products and customer services to you. Your personal details are required in order for us to enter into a contract with you.

• Personalising and tailoring our products for you

• Communicating with you. This may include responding to emails or calls from you.

• Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us directly via our contact form available on our website or by logging into your account on our website

• To notify you about changes to our services or new products launched

• Process any orders that you placed either via website, via email or over the phone. (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any other contractual obligations such as refunds)

With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. Retention of your Personal Data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected, or as required by applicable laws or regulations.

8. Storing or Transferring Your Personal Data

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

9. Sharing Your Personal Data

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with third parties to supply products to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold

If any of your personal data is required by a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. Accessing Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 20 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: sales @bestflightcases.co.uk .

Telephone number: 0800 988 7101

Postal Address: Unit 10 Summit Road, Potters Bar, Hertfordshire, EN6 3QW

12. Links to other websites

This Privacy Policy applies only to Best Flight Cases website.

Our website may contain links to other websites which may be of interest to our visitors.

However, due to the nature of the World Wide Web, Best Flight Cases cannot guarantee the standards of every website link it provides or be responsible for the contents of non- Best Flight Cases site. We do however aim to ensure that such websites are of the highest standard.

Unfortunately, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should check their privacy statement applicable to the website in question.

16. Changes to this Privacy Notice

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available on this page and where possible notified to you by email. You are welcome to check regularly our policies for any updates.