Terms & Conditions
Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: "Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
“We/Us/Our” means Best flight cases Limited, a company registered in England under 09508526, whose registered address is 167 Turners Hill, Cheshunt, Hertfordshire, EN8 9BH, and whose main trading address is: Unit 7, Lamson Road, Rainham, Essex, RM13 9YY. Vat No: 210391846
“Custom Flight cases/foam” means goods made and/or customised to order, sold by Us through Our Site;
Information About Us
Our Site, www.bestflightcases.co.uk, is owned and operated by Us.
Access to Our Site
Access to Our Site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Intellectual Property Rights
All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
Viruses, Malware and Security
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage Policy
You may only use Our Site in a manner that is lawful. Specifically:
you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
We reserve the right to suspend or terminate your access to Our Site if you materially breach any of the provisions of these Terms and Conditions.
Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies, available from https://bestflightcases.co.uk/cookies-policy and https://bestflightcases.co.uk/privacy-policy These policies are incorporated into these Terms and Conditions by this reference.
Communications from Us
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 20 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
We will not pass on your personal information to any third parties.
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
TERMS OF SALE
Goods, Pricing and Availability
We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods and Custom Flight Case/Foam available from Us correspond to the actual Goods and/or Custom Flight Case/Foam that you will receive. Please note, however, the following:
Images of Goods and Custom Flight Case/Foam are for illustrative purposes only. There may be slight variations between the image of a product and the actual product sold due to differences in computer displays and lighting conditions and, in the case of Custom Flight Case/Foam, variations resulting from your specific requirements;
Images and/or descriptions of packaging are for illustrative purposes only; the actual packaging may vary and
Due to the nature of the Goods and Bespoke sold through Our Site, there may be up to a 2-5mm variance in the size, dimensions, measurements and 1-2% weight, of those Goods and/or Custom Flight Case/Foam between the actual Goods and/or Custom Flight Case/Foam and the description.
If you order Custom Flight Case/Foam from Us, We will make and customise them to your specifications and requirements, as detailed in the descriptions accompanying such products on Our Site. When you place an Order for Custom Flight Case/Foam, We will provide details of the information required from you.
When placing an Order for Custom Flight Case/Foam, please ensure that all information that you provide to Us is correct, accurate, and complete. We cannot accept the return of any Custom Flight Case/Foam if that return is due to incorrect information provided by you. Please note that this does not affect your legal rights.
Please note all Custom Flight Case/Foam are built once the payment is received and order is confirmed. We do not stock these items.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed
All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods and/or Custom Flight Case/Foam at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 3 days, We will treat your Order as cancelled and notify you of this in writing.
In the event that the price of Goods and/or Custom Flight Case/Foam you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
All prices on Our Site are shown with and without VAT. If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
Delivery charges are not included in the price of Goods or Custom Flight Case/Foam displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.
Orders – How Contracts Are Formed
Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it. In particular, if you are ordering Custom Flight Case/Foam, please check the details you have provided carefully as We may not be able to accommodate changes once we have begun making them.
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
Order Confirmations shall contain the following information:
Your Order Number;
Confirmation of the Goods and/or Custom Flight Case/Foam ordered including full details of the main characteristics of those Goods and/or Custom Flight Case/Foam;
Fully itemised pricing for the Goods and/or Custom Flight Case/Foam ordered including, where appropriate, taxes, delivery and other additional charges;
Estimated delivery date(s).
We will also include a paper copy of the Order Confirmation with your Goods and/or Custom Flight Case/Foam when they are delivered.
n the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 days. Any refunds due under this Clause will be made using the same payment method that you used when ordering the Goods and/or Custom Flight Case/Foam
Payment for Goods and/or Custom Flight Case/Foam and related delivery charges must always be made in advance and you will be prompted to pay during the order process. We accept the Majority of card types (except American express) as payment options.
Delivery, Risk and Ownership
All Goods purchased through Our Site will normally be delivered within 5-7 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control. Please note that Custom Flight Case/Foam may take longer and We will provide further information.
Delivery shall be deemed complete and the responsibility for the Goods and/or Custom Flight Case/Foam will pass to you once We have delivered them to the address including, where relevant, any alternative address you have provided.
Ownership of the Goods and/or Custom Flight Case/Foam passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
Faulty, Damaged or Incorrect Goods
By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).
If any Goods and/or Custom Flight Case/Foam you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods and/or Custom Flight Case/Foam, please contact Us at firstname.lastname@example.org as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.
For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Cancelling and Returning Goods if You Change Your Mind
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013 which can be found at http://www.legislation.gov.uk/uksi/2013/3134/made
Please note that Custom Flight Case/Foam do not qualify for the 14 calendar day cooling off period. You may cancel after receiving Custom Flight Case/Foam if there is a problem with them, (issues or problems with the order must be put in writing within 14 days of receiving the delivery), but you cannot cancel merely because you have changed your mind. Please note that the Custom Flight Case/Foam are non-refundable.
Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause
You may return Goods to Us, in person during Our business hours of 8:00am to 5:00pm or you may return them by post or another suitable delivery service of your choice to Our returns address at Unit 7, Lamson Road, Rainham, Essex, RM13 9YY. Please visit the returns page on Our Site https://bestflightcases.co.uk/returns to complete a returns form. The customer is responsible for paying and keeping records of such payments (registered post) for any postage or shipping costs when returning the product for any other reason than “damage”. Best Flight Cases Ltd will not be responsible for any goods lost or stolen in transit to us so therefore we won’t issue any refunds in this case. Once proven that the product is damaged Best Flight Cases Ltd will arrange for collection of “damage” goods at our own costs and arrange a replacement/refund.
Refunds under this Clause will be issued to you within 14 calendar days of the day on which We receive the Goods back;
Refunds under this Clause may be subject to deductions in the following circumstances:
* Standard delivery charges will be reimbursed in full as part of your refund.
* Please note, however, that We cannot reimburse for premium delivery.
Refunds under this Clause will be made using the same payment method that you used when ordering the Goods.
Our Liability to Consumers
We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. . We will not be responsible for any loss or damage that is not foreseeable.
We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
If any event described under this Clause occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale we will inform you as soon as is reasonably possible;
Communication and Contact Details
If you wish to contact Us with general questions or complaints, for matters relating the Goods and/or Custom Flight Case/Foam, for matters relating to cancellations, you may contact Us by telephone at 0333 241 4440, by email at sales @bestflightcases.co.uk , or by post at Unit 7, Lamson Road, Rainham, Essex, RM13 9YY.
Complaints and Feedback
We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint. Please use our contact page at https://bestflightcases.co.uk/contact in order to do so.
Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.